Trusted by the UK’s Water and Energy Industry
At PMA, service is not an afterthought, it’s the foundation of everything we do. Our award-winning service team is recognised across the UK for delivering exceptional support, technical expertise, and rapid response for the instrumentation we supply. Whether you're managing a remote water treatment site or operating within a high-pressure energy facility, our service engineers bring world-class support right to your door.
Why PMA Service Is Unmatched
Multidisciplinary Technical Expertise
Our engineers are trained in both the instrumentation and the underlying chemistry. This gives them a unique advantage when diagnosing problems, fine-tuning systems, or optimising performance. Whether it's a phosphate monitor, UV-VIS sensor, or a nitrate analyser, they understand how your analyser works and why.
Customer-Centric Approach
We take pride in our patience, clarity, and responsiveness. Whether it's assisting operators on-site or supporting project engineers remotely, our service team consistently receives praise for its professionalism and courtesy. We're not just technical experts; we're people you enjoy working with.
Nationwide Coverage with Local Expertise
With field engineers strategically positioned across England, Scotland, and Wales, PMA guarantees fast, on-site support wherever and whenever it's needed. We're never far from your site, and we're always ready to help.
We Know the Chemistry
As one of the UK's largest manufacturers and suppliers of reagents and calibration solutions for online analysers, our service offering goes beyond hardware. Our engineers understand how the reagents interact with your process, enabling them to troubleshoot not only the analyser but also the application itself. This makes PMA service an end-to-end solution, not just a repair.
Preventive Maintenance & On-Demand Repairs
From routine calibration visits to emergency breakdown support, PMA provides both planned and reactive servicing to ensure your instrumentation operates at peak performance. Every visit is thoroughly documented, every parameter is carefully checked, and every client is fully informed and educated.
Data-Driven Service That Delivers Results
Our service visits don't just fix problems; they improve performance. Every engineer visit includes a review of trends, diagnostics, and data logs where available, helping identify early signs of drift, fouling, or system inefficiencies. This proactive, insight-led approach allows us to make fine adjustments that extend instrument life, reduce chemical use, and ensure consistent compliance with regulatory standards.
PMA Service Team – Capable, Reliable, and Ready to Support Your Instruments
PMA's service team supports the full lifecycle of online water quality and process instruments, from commissioning and calibration to troubleshooting, optimisation, and repair. We routinely assist with sensors and analysers monitoring pH, ORP, turbidity, nitrate, phosphate, ammonia, UV254, dissolved oxygen, suspended solids (MLSS/SVI), total chlorine and more. Common support requests include resolving drift, fouling, sensor instability, blocked sample lines, reagent dosing issues, and data integration faults. Whether it's an emergency response to an analyser alarm, fine-tuning SCADA performance, or long-term preventive maintenance, our team combines technical depth with hands-on experience to keep your instruments compliant, accurate, and efficient every day of the year.
World class customer service is what we're known for.
The IUG award is a prestigious honour that serves to recognise our commitment to our clients and is a testament to the hard work and devotion which our experienced team has.
With field engineers strategically located throughout the UK, we have the ability to deliver an outstanding customer service solution. Our engineers are capable of undertaking a wide range of tasks that require a competent, patient, technical and experienced mind to exceed your expectations.
To contact us, or to request a callback, simply use the form below and we will promptly get back to you.
We greatly value all of the inquiries which our products and services generate and we are very confident that we will have the right solution available for you at the first point of contact when you reach our experienced team of engineers.
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A bit about us
Established in 1971 PMA is a well-recognised and award winning provider of online instrumentation for process control and compliance monitoring. With expertise in analytical techniques such as Photometry, Colorimetry, Ion-selective electrodes (ISEs), Titration, Fluorescence, Ultrasonics and more.
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